Privacy Policy
Last updated:
This Privacy Policy explains how Tucson Leak Pros (“we,” “us,” or “our”) handles information associated with this website, service-area checks, service requests and other communications. This website provides information about slab-leak services and may connect a request with an independent local service provider. This policy applies only to this website and not to an independent provider's separate website, systems or privacy practices.
1. Information You Provide
Depending on how you use the website or contact us, information you provide may include:
- Your name and telephone number.
- A property ZIP code, service address or general service area.
- Details about suspected water loss, property symptoms, requested services or scheduling needs.
- The contents of messages and any other information you voluntarily provide.
Do not submit government identification numbers, payment-card details, medical information or other sensitive information through a general service-request field. The ZIP-directory tool can evaluate a selected ZIP code in your browser; a directory result does not confirm an appointment or provider.
2. Information Processed Automatically
When you visit the website, hosting, security and network providers may process technical information needed to deliver and protect the site. This can include an IP address, browser and device type, operating system, requested pages, referring page, approximate location derived from an IP address, timestamps and diagnostic or security events. We may receive aggregated information that does not directly identify an individual visitor.
3. How Information May Be Used
Information may be used to:
- Respond to an inquiry and evaluate requested service-area coverage.
- Communicate about a service request, availability or appropriate next steps.
- Route a request to an independent provider when referral is requested or reasonably necessary.
- Operate, secure, diagnose and improve the website.
- Prevent misuse, fraud or activity that threatens the website or its users.
- Maintain records and comply with applicable legal obligations.
4. When Information May Be Shared
Information may be disclosed only as reasonably necessary in the following circumstances:
- Independent service providers. Request details may be provided to an independent local plumbing or leak-detection provider so that provider can assess availability and respond.
- Website vendors. Hosting, security, communications and technical vendors may process information while providing services on our behalf.
- Legal and safety reasons. Information may be disclosed when reasonably necessary to comply with law, respond to valid legal process, protect rights or safety, or investigate misuse.
- Business changes. Information may be transferred as part of a merger, acquisition, financing, reorganization or sale of website-related assets, subject to applicable requirements.
An independent provider that receives a request may handle the information under its own privacy policy and is responsible for its own services, communications and recordkeeping.
5. Cookies and Similar Technologies
The website or its infrastructure may use cookies or similar technologies that are necessary for site delivery, security or user-requested functionality. If analytics, advertising or other optional technologies are introduced, this policy and any required consent controls should be updated before those technologies are used. See the Cookie Policy for additional information about browser controls.
6. Data Retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including responding to requests, maintaining operational records, resolving disputes, preventing abuse and meeting legal obligations. Retention periods can vary according to the type of information and the reason it is held. Independent providers determine their own retention periods.
7. Data Security
Reasonable administrative and technical safeguards are used to reduce the risk of unauthorized access, loss, alteration or disclosure. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed. Do not use this website to report an immediate threat to life, electrical safety or property safety; contact the appropriate emergency service instead.
8. Your Choices and Privacy Requests
You may ask about personal information associated with your request or request correction or deletion, subject to identity verification and applicable recordkeeping requirements. Depending on where you live, additional privacy rights may apply. Browser settings can be used to control cookies, although blocking necessary technologies may affect site operation.
9. Children's Privacy
This website is intended for adults seeking property-service information and is not directed to children under 13. We do not knowingly request personal information from children under 13. A parent or guardian who believes a child submitted information should contact us so the request can be reviewed.
10. Third-Party Websites
Links to external websites are provided for convenience or supporting information. We do not control those websites and this Privacy Policy does not apply to them. Review the privacy notice of any external website before providing information.
11. Changes to This Policy
This policy may be updated when website practices, services or legal requirements change. The revised version will be posted on this page and identified by a new “Last updated” date. Material changes should be communicated through the website when appropriate.
12. Contact
Questions or privacy requests can be submitted through the contact page. Include enough information to identify the relevant communication, but do not send sensitive personal information through a general inquiry.